| 62 | | '''Heavy rains has caused a landslide damaging and innundating a''' |
| | 62 | '''"Heavy rains has caused a landslide damaging and covering a popular B-52 county road in Badarawella hill-country"''' |
| | 63 | 1. At 5:45am, a vehicle driving on the B-52 county road halts at a damaged section, unable to pass through |
| | 64 | 1. The driver calls the 112 Call Center to report the incident |
| | 65 | 1. Call Center staff: |
| | 66 | a. starts a new incident report |
| | 67 | a. selects incident type = "landslide" to initiate the respective incident report form |
| | 68 | a. Then asks the questions: |
| | 69 | i. Q: Who am I speaking with? A: Mr. Anura Thennakoon |
| | 70 | i. Q: How can we contact you? A: 07775552121 |
| | 71 | i. Q: Please explain the situation? A: "the road is damaged and is washed off, I am approximately 5km from Bandarawella town on the B-52 road, coming from Bandarawella. I cannot get through. I can also see, approximately 200m away, that the earth has slid on to the road covering it. How can I get to Bandarawella town? I don't have mobile data to search on google maps" |
| | 72 | a. says "please hold on sir while I find you another route" |
| | 73 | a. she completes the following information in the same form: |
| | 74 | i. incident = landslide on B-52 country road |
| | 75 | i. immediate need = dispatch team to assess situation |
| | 76 | a. Refers to the FAQ: "how to re-route a vehicle?" Instructions indicate: |
| | 77 | i. Opens a Google map (off-system) in your browser |
| | 78 | i. Type the location name in the search box |
| | 79 | i. Look for alternate routes (option - use google direction option) |
| | 80 | i. explain the routing information |
| | 81 | a. Opens the in-system "resource map search" option to: |
| | 82 | i. locate the closest first-response team |
| | 83 | i. identifies a Sarvodaya CERT team, approximately 2km from the incident |
| | 84 | i. calls (off-system) on the given contact number requesting to assess the situation |
| | 85 | i. clicks the assign button to assign the resource to the task = assess situation |
| | 86 | 1. CERT team: |
| | 87 | a. Off-system, the on call duty person activates the CERT |
| | 88 | a. Team leader telephones the Call Center to share his name and contact information. |
| | 89 | 1. Call Center staff: |
| | 90 | a. updates the incident report with the Team Leaders in the Incident Commander information |
| | 91 | a. she clicks on issue alert to: |
| | 92 | i. initiate SAMBRO (off-system from SAFIRE) to issues a CUG restricted landslide alert |
| | 93 | i. alert will be received by the District: Disaster Management Center, Police, Health Department, Road Maintenance Authority, Public Transportation, etc |
| | 94 | 1. CERT Leader: |
| | 95 | a. activates Viber to access the designated group: |
| | 96 | i. use voice messaging to explain the situation and inform the immediate needs |
| | 97 | i. share photos of the situation |
| | 98 | 1. Call Center staff: |
| | 99 | a. receives the voice messages and photos over the restricted 112 Viber channel |
| | 100 | a. Updates the incident report by: |
| | 101 | i. transforming the CERT leaders voice reports to text |
| | 102 | i. uploading the CERT leaders sent photos |
| | 103 | i. demarcating the affected area on map, described by the CERT Leader |
| | 104 | 1. District Disaster Management Center Commander |
| | 105 | a. Uses the VHF radio (off-system), to report to the EOC Call Center |
| | 106 | 1. Call Center staff: |
| | 107 | a. Updates the Incident Commander information, by replacing the CERT Leader information with DMC Commander's information |
| | 108 | a. Asks the new Incident Commander, what are your immediate needs with required resources |
| | 109 | a. Based on the commanders request, the EOC Planning Unit updates that tasks and required resources table |
| | 110 | |
