| | 6 | |
| | 7 | |
| | 8 | == Use Cases == |
| | 9 | |
| | 10 | === Call Center manages: === |
| | 11 | |
| | 12 | ||= Event scale =||= #Reports =||= #Teams =||= Activities =||= Example =|| |
| | 13 | ||Small || Single || Single ||receives call and initiates an incident report[[br]] dispatches first-response team and updates event information[[br]] incident is contained, report is updated, and event is closed ||[# SAR 2 teenagers missing in park] || |
| | 14 | ||Medium || Single || Multiple ||receives call and initiates an incident report[[br]] dispatches first-response team and updates event information[[br]] dispatch additional response teams and updates report[[br]] incident is contained, report is updated, and event is closed ||[# Example 2] || |
| | 15 | ||Large || Multiple || Multiple ||receives call and initiates an incident report[[br]] dispatches first-response team and updates event information[[br]] more and more calls are received and incident reports are initiated,[[br]] Call center alerts EOC Commander and event is taken over by Operations Unit[[br]] Call center continues to record multiple reports and assigns to the same event ||[# Example 3] || |
| | 16 | |
| | 17 | |
| | 18 | === Operations Unit manages: === |
| | 19 | ||= Event =||= SOP task lists =||= Resource status =||= Planning actions =||= Logistics actions =|| |
| | 20 | || Common || Defined || Available || NA || NA || |
| | 21 | || Common || Defined || Unavailable || NA ||Find new resources and deliver || |
| | 22 | || Uncommon || Undefined || Available ||Plan new tasks and required resources || NA || |
| | 23 | || Uncommon || Undefined || Unavailable ||Plan new tasks and required resources ||Find new resources and deliver || |
| 42 | | |
| 43 | | == Use Cases == |
| 44 | | |
| 45 | | === Call Center manages: === |
| 46 | | |
| 47 | | ||= Event scale =||= #Reports =||= #Teams =||= Activities =|| |
| 48 | | ||Small || Single || Single ||receives call and initiates an incident report[[br]] dispatches first-response team and updates event information[[br]] incident is contained, report is updated, and event is closed || |
| 49 | | ||Medium || Single || Multiple ||receives call and initiates an incident report[[br]] dispatches first-response team and updates event information[[br]] dispatch additional response teams and updates report[[br]] incident is contained, report is updated, and event is closed || |
| 50 | | ||Large || Multiple || Multiple ||receives call and initiates an incident report[[br]] dispatches first-response team and updates event information[[br]] more and more calls are received and incident reports are initiated,[[br]] Call center alerts EOC Commander and event is taken over by Operations Unit[[br]] Call center continues to record multiple reports and assigns to the same event || |
| 51 | | |
| 52 | | |
| 53 | | === Operations Unit manages: === |
| 54 | | ||= Event =||= SOP task lists =||= Resource status =||= Planning actions =||= Logistics actions =|| |
| 55 | | || Common || Defined || Available || NA || NA || |
| 56 | | || Common || Defined || Unavailable || NA ||Find new resources and deliver || |
| 57 | | || Uncommon || Undefined || Available ||Plan new tasks and required resources || NA || |
| 58 | | || Uncommon || Undefined || Unavailable ||Plan new tasks and required resources ||Find new resources and deliver || |
| 59 | | |